Responsible Gambling

At Spinko, we are deeply committed to promoting responsible gaming practices. We believe that online gambling should be an enjoyable and entertaining activity, not a source of financial or personal distress. Our policies and tools are designed to help you maintain control over your gambling habits. We understand that for a small percentage of individuals, gambling can transition from a harmless pastime to a serious problem. Spinko provides various resources and features to support responsible play and to intervene when necessary. We operate under strict regulatory guidelines set by our licensing authority, ensuring a safe and fair environment for all our players. Your well-being is paramount to us, and we continuously review and update our responsible gaming measures to reflect best practices in the industry.

Problem gambling can manifest in various ways, and recognising the signs early is crucial for effective intervention. It is not always about losing large sums of money, it can also involve excessive time spent gambling, neglecting responsibilities, or experiencing emotional distress related to gambling. Be aware of these common indicators:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other important areas of your life.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to gamble.
• Having difficulty stopping or controlling your gambling, even when you want to.

If you or someone you know exhibits several of these signs, it may indicate a developing gambling problem. Spinko encourages you to seek help if you are concerned.

Maintaining control over your gambling ensures it remains a source of entertainment. Spinko recommends several strategies to keep your play enjoyable and within safe limits:

• View gambling as a form of entertainment, not a way to make money.
• Set a strict budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gambling sessions and adhere to them.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or other substances.
• Balance gambling with other hobbies and social activities.
• Do not chase losses. Accept that losses are part of the game.
• Take regular breaks during your gambling sessions.

By following these guidelines, you can significantly reduce the risk of developing a gambling problem and ensure your experience at Spinko remains positive.

Spinko provides tools to help you manage your financial outlay on gambling. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent impulsive decisions.

• Deposit Limits: You can set a maximum amount you wish to deposit into your Spinko account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are prepared to lose over a daily, weekly, or monthly period. If your net losses (wagers minus wins) reach this threshold, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Increasing a limit will typically take effect after a cooling-off period to prevent rash decisions, while decreasing a limit will usually take effect immediately.

If you feel you need a short break from gambling, Spinko offers various time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, helping you regain perspective and control.

• Short Time-Outs: You can choose to take a break for periods such as 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in or access any gambling services on Spinko.
• Longer Cool-Off Periods: For more extended breaks, you can opt for a cool-off period ranging from one month to several months. Similar to short time-outs, your account will be inaccessible during this period.

Once you initiate a time-out or cool-off, it cannot be reversed until the chosen period has elapsed. This ensures the effectiveness of the break. We encourage you to use these tools whenever you feel your gambling habits are becoming unmanageable.

For individuals who feel their gambling has become a serious problem and wish to take a more definitive step, Spinko offers comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for a more significant period.

• Self-Exclusion Periods: You can choose to self-exclude for periods of 6 months, 1 year, 2 years, or 5 years. During a self-exclusion, your Spinko account will be closed, and you will be prevented from opening new accounts.
• Account Closure: Upon self-exclusion, any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.
• Marketing Restrictions: We will remove you from all marketing databases and cease sending any promotional materials during your self-exclusion period.
• Irreversible Decision: A self-exclusion cannot be revoked once activated. Access to your account will only be considered after the chosen period has fully expired, and typically requires a formal request and a review process.

We strongly recommend self-exclusion if you are struggling with gambling addiction. Our customer support team can assist you in setting up a self-exclusion and provide further information.

Spinko maintains a strict policy against underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to prevent minors from accessing our services. During registration, all players must confirm they are over 18, and we use third-party verification tools to confirm identity and age. If we suspect that an account is being used by a minor, we will immediately suspend the account and investigate. We urge parents and guardians to take responsibility for preventing minors from accessing gambling sites. This includes using filtering software and keeping login details secure. If you are a parent or guardian and are concerned that a minor may be attempting to gamble, please contact our support team immediately.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Checks" and session reminders. These features are designed to prompt you periodically during your play, encouraging you to take breaks and reflect on your activity.

• Reality Check Pop-ups: You can set a frequency for a reality check reminder, such as every 30 minutes or every hour. When the set time elapses, a pop-up message will appear on your screen, displaying information such as how long you have been playing and your net winnings or losses during that session.
• Options to Act: The reality check pop-up will offer you options, such as continuing to play, reviewing your transaction history, or taking a break. This interruption provides an opportunity to reassess your play and decide whether to continue or stop.

We encourage all players to activate and utilise these reality check features as a proactive measure to manage their gambling time effectively. This tool is another way Spinko supports responsible gaming behaviour.

Understanding your own gambling habits is a critical step towards responsible play. Spinko encourages you to regularly undertake a self-assessment to evaluate whether your gambling behaviour remains healthy and controlled. Consider the following questions honestly:

• Do you spend more money on gambling than you intended?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Have you tried to control, cut back, or stop gambling without success?
• Do you feel restless or irritable when you try to cut down on gambling?
• Do you gamble to escape from problems or relieve feelings of anxiety or depression?
• Have you lied to family members, therapists, or others to conceal the extent of your gambling involvement?
• Have you jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate a potential gambling problem. Please consider using the responsible gaming tools available on Spinko or seeking professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)